Bhubaneshwar: Appreciation mail for Ms. Swati (Customer Service Executive) from Mr. Samir for providing clarity on a redemption issue.
“Hi Swati ,Thanks again, for your prompt action. I really appreciate it.”
Appreciation for Ms. Hajira Banu (contact centre executive) from Mr.Amman Raju for accurate response to his query.
“Thank you very much for your co-operation. I see the credits to my account at said dates. I appreciate your wonderful co-operation and support which I never seen with any other vendors. Simply superb..”
Appreciation for Ms. Gayatri R. (contact centre executive) from Mr. Madhukar Sahasrabudhe for timely help and adopting customer centric approach to resolve his query.
“Thanks for your tips. I could purchase units in Sundaram Money Fund Direct Plan -Growth, today making use of your instructions given in your mail.Thanks once again for taking personal interest and solving my problem on priority.Please convey my compliments to your team members for practicing " CUSTOMER FIRST " approach.”
Appreciation for Mr. John ( contact centre executive) from Mr. Jayesh Padhya for information on redemption procedure .
“Thanks very much for a very clear and elaborate reply.This is the best I could expect.”
Grievance Redressal Team
Appreciation for Mr. Bose Kumar ( Customer Service Executive) from Mr. Srinivasan for concise response to his query.
“Thanks for your email. I also confirmed with my brother on the receipt of those payments on 18 Mar 2013.Appreciate your excellent customer service.”
Appreciation for Mr. Dhatchanamurthy ( Customer Service Executive) from Mr. Srivats who resides abroad and who needed money urgently. Dhakshina's timely suggestion about online redemption helped the investor receive his money speedily.In appreciation he purchased into Sundaram Select Midcap for Rs.9,50,000/- within 2 weeks.
“Greetings,I wanted to send a note of thanks to Mr. Dakshinamurthy who helped me today. It was one of my best customer service experiences. Really appreciate the help.Also I have made myself a promise of investing back in Sundaram Mutual money thanks purely to the experience provided by Mr. Dakshinamurthy. This will be within a 2 week period.Thanks once again.”